Privacy Policy

01Person responsible for the protection of personal information

In accordance with the Act respecting the protection of personal information in the private sector (LPRPSP), Groupe Zulu has designated a person responsible for the protection of personal information. You may reach them with any question about this policy or to exercise your rights:

02Information we collect

Information you provide to us

When you fill out our contact form, we collect the information you voluntarily provide:

• Your first and last name;
• Your email address;
• Your phone number;
• The name of your organization;
• The content of your message.

Information collected automatically

When you browse the site, certain technical information is collected automatically through cookies and analytics tools: IP address, browser type, pages viewed, visit duration and traffic source. This data is used in aggregate form. See the section Cookies.

03Purposes of use

We use your personal information solely for the following purposes:

• Responding to your requests for information and quotes;
• Following up on our business relationship;
• Measuring site traffic and improving its content and operation.

We do not use your information for commercial solicitation or newsletter mailings.

04Consent

By sending us your information through the contact form, you consent to its use for the purposes described above. For non-essential cookies (analytics), your consent is collected through a banner on your first visit. You may withdraw your consent at any time, subject to applicable legal and contractual obligations.

05Disclosure to third parties

We never sell your personal information. We may share it with service providers acting on our behalf, solely for the purposes described in this policy and subject to confidentiality commitments:

• Site hosting — our site runs on WordPress and is hosted on servers located in Canada;
• Customer relationship management — requests received are handled in our Salesforce environment, whose data is hosted in Canada;
• Analytics — Google Analytics and SEMrush, which may process certain technical data outside Québec, notably in the United States.

When information is likely to be processed outside Québec, we ensure it receives adequate protection. We may also disclose information where required by law.

06Cookies

A cookie is a small file placed on your device. We use:

• Necessary cookies — essential to the proper functioning of the site;
• Analytics cookies — Google Analytics and SEMrush, which help us understand how the site is used. These cookies are only placed after your consent.

You can change your preferences at any time or set your browser to refuse cookies. Refusing analytics cookies does not affect access to the site's content.

07Retention period

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law. When it is no longer needed, it is securely destroyed or anonymized.

08Security

We put in place reasonable security measures — technical, physical and organizational — to protect your information against loss, theft, and unauthorized access, disclosure or modification. In the event of a confidentiality incident presenting a serious risk of harm, we take the required measures and carry out the notifications provided for by law.

09Your rights

In accordance with the Act respecting the protection of personal information in the private sector (LPRPSP), you have the following rights regarding your personal information:

• Access — obtain a copy of the information we hold about you;
• Correction — have inaccurate or incomplete information corrected;
• Withdrawal of consent — withdraw your consent to its use;
• De-indexing and portability — in the cases provided for by law.

To exercise these rights, contact our privacy officer (see the section Contact us). If you are not satisfied with how your request is handled, you may file a complaint with the Commission d'accès à l'information du Québec.

10Changes to the policy

We may modify this policy to reflect changes in our practices or legal obligations. The version in force is the one published on this page, with its update date. We encourage you to review it regularly.

11Contact us

For any question about the protection of your personal information or to exercise your rights: