THE CLOUDS WE MASTER

A special commitment to nonprofits

Nonprofits and their mission matter to us. We invest so that technology serves your cause and empowers communities.

Our commitment

MORE CLOUDS WE COVER

We've explored many clouds and are always ready to take on a challenge with you.

See which ones
Sales & Service Cloud

ONE unified journey

To a customer, your company should never look divided into departments. Sales Cloud and Service Cloud share one common thread: your customers. Our strength is keeping information flowing from sales to service, so every step flows naturally.

It starts with sales
01
Target precisely

We structure the work so your teams know where to focus, and why. The result: a usable pipeline, not just a list of names.

02
Point toward action

Once priorities are clear, we set up sales paths, reminders and next steps so every opportunity moves at the right time.

03
CENTRALIZE YOUR DATA

We set up your platform so every opportunity moves forward with all the customer context gathered in one place.

04
Keep the thread

The information captured in sales follows the customer through to service: the team taking over already knows who they're talking to. Next stop, customer service.

Service takes over
05
Core Service Cloud

The starting point is core Service Cloud with Account, Opportunity, Lead and Contact.

06
Omnichannel

The second level connects your channels into a single system: email-to-case, web-to-case, phone system integration and more.

07
ITSM

The third level is ITSM: CIs, CMDB and full IT service management. Few integrators can go that far. We take you there.

Agentforce

AI AGENTS THAT TAKE ACTION

Agentforce is Salesforce's agentic layer. Groupe Zulu designs these agents for you, frames them and puts them into production with confidence.

Agentforce · Service agent Live
An opportunity for the ABC account was handed to me and I need to follow up. What's the next step?

The agent reasons, then acts

  • Finds the opportunity in the CRM
  • Checks the context with the most recent activities and emails
  • Determines the next action from the summary
  • Drafts a personalized email, ready to review and send
Context retrieved and follow-up sent in seconds.

Autonomous, not just conversational

The agent understands intent, decides, and sees things through with complete actions.

Grounded in your data

Connected to your CRM and Data Cloud, the agent acts on your data and within your business context. No guesswork, no hallucinations.

Governed and reliable

You define the topics, the guardrails and the allowed actions. The agent stays in its lane, true to your brand.

Field Service Cloud

IT ALL HAPPENS IN THE FIELD

When service leaves the office, everything has to keep up. Field Service Cloud connects your work orders, your scheduling and your mobile technicians so every visit arrives prepared, in the right place at the right time.

01

Work orders

Every request becomes a structured work order, linked to the right account, asset and contract. All the context is available at a glance.

02

Scheduling & dispatch

The dispatch console schedules technicians based on skills, location, availability and priorities.

03

Field mobility

The mobile app guides the technician on site: procedures, parts, signatures and reports are all connected in real time.

Nonprofit Cloud

Technology to
advance the cause

We're proud to make a difference in the lives of the people around us, and we want to keep getting involved. A clear view of the business processes specific to foundations and nonprofits helps you gain efficiency and spend more time on what truly matters.

01

A solution built for you

Nonprofit Success Pack (NPSP) and Nonprofit Cloud (NPC) are the Salesforce solutions for managing fundraising, budget allocation, program creation and grantmaking.

02

WEB ACCESS

Groupe Zulu has already built several portal integrations for foundations and nonprofits. We have a number of components already built and tested for this kind of portal.

03

AN UP-TO-DATE PICTURE

Spot budget gaps and funding opportunities as soon as they appear, based on your data.

04

Centralized operations

Automate repetitive tasks and free up time for what you truly care about. Work in a single system to manage your operations, your programs, your teams and your resources.

Other clouds

Because we
always want to
go further

We've dabbled in other clouds, without quite being experts yet. But we have a solid command of the Salesforce platform and a real interest in deepening our knowledge.

Public Sector

Health Cloud

Financial Services Cloud

Manufacturing Cloud

Let's find
your cloud.

Whether or not you already have a Salesforce solution, we can advise you. Let's take 30 minutes to talk it over, at no cost.