Respond quickly to your internal users.
You need to manage important incidents with ease? You would like to reduce downtime in employee productivity? You seek to schedule equipment maintenance? You wish to anticipate undesirable situations to mend them in advance? You would like to ease the tasks of your internal support team?
We will collaborate with you to set up a ticketing system inspired by best ITIL practices.
We will collaborate with you to set up a ticketing system inspired by best ITIL practices.
Our services include:
- Choice 1 : A quickstart that includes a basic installation
Choice 2 : Complete installation of the Cadalys solution according to your ITIL.maturity level - Optimisation of your customer journey
- Understanding of your service catalog and service levels
- Activation of problem and incident management
- Support for service dashboards ( KPI )
